![]() ![]() ![]() Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing. (Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction. This initiative marks a decisive step for yeoman in the direction of instilling a customer service culture at the Coast Guard and improving the delivery of services to our workforce.Construction Project Testing, Consulting and Engineering Services Michael McAllister, who sponsored the initiative as Deputy Commandant for Mission Support. The PSI directly supports the Coast Guard’s Strategic Plan.Īt the end of the day, it’s about customer service”, said Vice Adm. “Plus, the initiative improves job satisfaction for yeomen.” “Ultimately, the changes offer members a more personalized experience and alleviate stress with quicker turnaround times,” said ten Berge. Phase Two will take place over the next couple of assignment years as yeomen billets are moved back to major units not collocated with an SPO. Phase One of PSI has already been implemented in Yorktown, Petaluma, Honolulu, Charleston, and Elizabeth Cit,y and will continue through 2021 granting the expanded privileges to bases, sectors, air stations, and FORCECOM where the current P&A office staffing is adequate for the changes in responsibilities. Yeoman will not be asked to make PCS moves while still serving in their current tour. There will be some initial internal moves that yeoman can expect and geographic movement to billets that will occur as members transfer out of billets. Members, who are not yeoman, do not need to do anything different when interacting with P&A offices. I can just make the decision and changes myself based on my conversation with the member.” ![]() “The customer can now come in, see the process and trust that their needs will get met,” said Mitchell. ![]() It also gives members newfound transparency into these processes. The PSI simplifies the process on the back end for many of members’ most stressful needs-including PCS orders and reservist mobilization. “Without the new privileges, it would not have been possible to do my job effectively.” “With COVID, PSU’s are in a world of hurt on the yeoman side, because we had to adjust schedules so much” explained Mitchell. Mitchell, who was previously stationed with the Port Security Unit (PSU) 305 at the Joint Base Langley-Eustis, worked with reservists extensively. “Now when members come to see me, I can be the voice for the member a lot better than I used to be.”Ĭhief Petty Officer Catherine Mitchell, a yeomen who is currently attached to the counterintelligence service, echoes Christian’s sentiments, emphasizing the difference this change will also make with the reserve community. “The pilot program has been a game changer for yeoman,” said Petty Officer 1st Class Kayla Christian, a yeoman in the 14th District who assisted with the pilot program in 2020. “We’ve seen improved delivery times on PCS and separations orders, DD214s, contracts, and reserve mobilizations.” “This new service model cuts out the middleman, which is especially important for the major administrative needs and life changes our members face,” explained Cmdr. The PSI is also bringing on new IT tools to provide workflow transparency and performance metrics, completing a Coast Guard Force Readiness Command (FORCECOM) performance analysis to ensure yeomen have the right training and tools available, and publishing official yeomen competencies and PSC technical authority guidance in the coming months. Pay tasks will still go to the SPO for final approval to ensure two-person integrity. A successful pilot test in 2020 showed that P&A yeoman were able to provide direct member non-pay tasks such as processing orders, DD-214 (the certificates of release or discharge from active duty) preparation and enlisted contract approval resulting in both improved customer service and providing P&A yeoman with the right tools to assist their customers’ needs. Certain non-pay tasks that yeoman handle at servicing personnel offices (SPOs), who due to personally identifiable information (PII) constraints do not have the opportunity to have face time with members, will soon be moved to the P&A Office. The increase in privileges is a direct result of the current Personnel Support Initiative (PSI) led by the Personnel Service Center (PSC). Yeoman assigned to the Personnel and Administrative (P&A) offices are expected to receive expanded Direct Access privileges in order to better assist members with pay, personnel, and administration issues. ![]()
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